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#BreakoutfromBreakout – My Experience with Their Staff was Horrible!

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ATTENTION!!

Thinking of doing a little shopping from Breakout? My experience with their staff will send shivers down your spine.

I bought a pair of torn shoes from Breakout for Rs. 2,490  on 24th July and thought that they’d definitely be worth my money. I went to a trip the very next day and during that trip, the shoes were destroyed. Literally, the sole came off and aglet of the shoes was broken!

As soon as I returned back from my trip, I went straight to Packages (the Breakout outlet from where I bought my shoes) thinking that the apparently “efficient” store will repair my shoes. I was surprised to see that another girl also had a similar complaint- her bag’s buckle was broken. This spoke volumes of the infamous brand and therefore urged me to write about its poor quality that hid under the label.

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I asked one of the sale’s man very politely about the condition of my shoes and in return, he didn’t care! He wrote a completely different surname and asked me to wait for a call. I didn’t care about the surname, thinking “it’s common, it happens” but what concerned and stressed me was that I didn’t receive the call that I was promised.

After the unnecessary wait, I decided to go to the mall again. The sales man casually told me that my shoes are ready. Another misconduct, but I dismissed it. I was happy that my shoes were repaired. But to my dismay, they weren’t. They were in the same gruesome condition.

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I went back the second time and was told to contact the manager. This time, my father called the manager. He said that the salesman filled him in with the wrong details! At this moment, I was questioning the professionalism of Breakout.  I later called the manager and demanded to have my shoes repaired and was promised that my shoes will be in pristine condition on Monday (since it was a Sunday when I made the call). The shoes were in an entirely opposite condition. They were terribly fixed with glue or something.

So the reason I am writing a rant isn’t about my shoes. It’s about the unprofessional and inefficient attitude they have with their customer. They have no interest in the issues of the customers. They are least concerned with what’s going around them and most importantly, are not willing to rectify an error they had made.

#breakoutfrombreakout #boycottbreakout

 

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